POST-CLOSURE PRIVACY NOTICE — PRET PLAY LIMITED (ONTARIO)
1. Closure of Ontario Operations
Pret Play Limited ("Pret Play", "we", "us"), formerly the operator of Casumo in Ontario, has ceased offering internet gaming services in the Province of Ontario and is no longer listed as a regulated operator in the Ontario igaming market. Player accounts can no longer be accessed, and no wagers, deposits, or withdrawals can be made through this site.
This Privacy Notice remains published to inform you about how your personal information — collected while you held an Ontario account with us — continues to be protected, retained, and made accessible to you after our exit from the Ontario market.
2. Authority Under Which Your Information Was Collected
During the operation of our Ontario site, Pret Play Limited acted on behalf of and as agent for iGaming Ontario ("iGO"). All personal information collected through your Ontario account was collected:
- in accordance with Ontario's Freedom of Information and Protection of Privacy Act ("FIPPA") and other applicable privacy laws;
- under the authority of Ontario Regulation 722/21 made under the Alcohol and Gaming Commission of Ontario Act, 2019; and
- pursuant to the Operating Agreement entered into between Pret Play Limited and iGaming Ontario.
Because your information was collected on iGO's behalf, it was — and remains — subject to FIPPA as information within iGO's custody or control. Our exit from the Ontario market does not affect iGO's authority over, or your rights in relation to, this information.
3. What Happens to Your Personal Information After Closure
Following the cessation of our Ontario operations:
- Retention. Your personal information (including account registration and identity verification records, transaction and wagering history, communications, complaints and dispute records, and responsible gambling and self-exclusion records) is retained securely in accordance with applicable retention requirements, including iGaming Ontario's post-termination audit and inspection rights (up to seven years following termination of the Operating Agreement), the Alcohol and Gaming Commission of Ontario's ("AGCO") Registrar's Standards for Internet Gaming, and federal anti-money laundering record-keeping obligations. Your information will not be used for marketing or any new purpose.
- Archived records. Records that have been moved to secure archive remain retrievable. Pret Play continues to act as a records custodian and retrieval agent for iGO, meaning we preserve, search, and securely deliver archived Ontario records to iGO when required, including to fulfil access requests, for the duration of the applicable retention periods.
- Protection. Archived records are protected by administrative, technical, and physical safeguards appropriate to their sensitivity, including encryption, access controls, and audit logging. No personal information is destroyed while any access request, complaint, appeal, or audit concerning it is pending.
- Destruction. At the end of all applicable retention periods, your personal information will be securely destroyed or anonymized, with a record of destruction maintained.
4. Your Right of Access and Correction
You have the right under FIPPA to request access to your personal information that is in the custody or under the control of iGaming Ontario, including records collected through your former Ontario account with us, and to request correction of that information.
All access and correction requests must be directed to iGaming Ontario, which administers these requests and, where necessary, retrieves responsive records (including archived records) from Pret Play:
Privacy OfficeiGaming Ontario
4711 Yonge Street, Suite 602
Toronto, Ontario M2N 6K8
Email: privacy@igamingontario.ca
Requests should be made in writing and include enough detail to identify you and the information you are seeking. iGO will make reasonable efforts to provide the personal information related to you that is in its custody or under its control, subject to the exemptions set out in FIPPA.
5. Questions and Complaints
Questions about this notice or your personal information:
Privacy Office, iGaming Ontario — privacy@igamingontario.ca
Residual operational questions for Pret Play Limited (e.g., final account statements or withdrawal matters): contact our support channel as communicated in your closure notification email, or via iGaming Ontario's player support page.
Privacy complaints. If you believe your personal information has not been handled in accordance with FIPPA, we encourage you to first raise your concern with iGaming Ontario's Privacy Office so it can be resolved directly. If you are not satisfied, you may file a privacy complaint with:
Information and Privacy Commissioner of Ontario (IPC)2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
Website: www.ipc.on.ca
6. Changes to This Notice
This notice reflects our post-closure obligations and will not change materially. If contact details change, the updated version